Terms and Conditions

These Terms and Conditions govern the use of the For The Love of Wool website, www.fortheloveofwool.uk, and purchases made through our online shop.

If you have any questions about these terms, please contact us using the contact form on our website.

General Terms

These Terms and Conditions apply to your use of this website and any purchases made through it. We may update the website from time to time, including adding, changing or removing content.

We may also update these Terms and Conditions where necessary. Any changes will not affect orders already accepted unless the change is required by law or agreed with you.

A contract for the purchase of goods will be formed when we accept your order. We will confirm your order by email.

By placing an order, you confirm that:

1. You are legally able to enter into a binding contract.

2. The information you provide when placing your order is accurate and complete.

3. You are authorised to use the payment method and contact details supplied.

Placement of an Order

Please check your order carefully before completing your purchase. By placing an order, you agree to these Terms and Conditions.

We reserve the right to contact you if there is a problem with your order, including an error in pricing, stock availability or the information provided.

Cancelling an Order

If you purchase goods online as a consumer, you will generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason. Certain exceptions may apply.

To exercise your right to cancel, please contact us within the cancellation period using our website contact form or the contact details provided on our website.

After notifying us of your cancellation, you must return the goods within a further 14 days. Please see our Returns Policy below.

Where the legal right to cancel applies, we will issue any refund due in accordance with applicable consumer law, including the rules relating to refund timescales and standard delivery charges.

Your statutory rights are not affected.

Acceptance of an Order

Once your order has been accepted, we will send an order confirmation to the email address you provided at checkout. This will include details of the items ordered and the prices charged.

If we are unable to fulfil your order, we will contact you and arrange an appropriate refund where necessary.

Delivery

The delivery options available at checkout may include:

• Collection from our shop.

• UK delivery.

Delivery costs and any applicable delivery information will be displayed during checkout.

We aim to deliver orders within the stated delivery timeframe. If no timeframe has been agreed, goods will generally be delivered within 30 days unless otherwise agreed with you.

If your order arrives damaged, is faulty or does not arrive, please contact us so that we can help resolve the issue. Nothing in these terms limits our legal responsibilities regarding delivery or your consumer rights.

Returns Policy

For The Love of Wool accepts returns in accordance with applicable consumer law.

For change-of-mind returns, please contact us before returning your items so that we can provide the appropriate return instructions. Customers are responsible for return postage costs where permitted by law and where this has been made clear before purchase.

We recommend using a tracked delivery service and keeping proof of postage.

Goods should be returned with care and in suitable packaging. You may handle goods as reasonably necessary to inspect their nature, characteristics and functioning. We may be entitled to deduct an amount from a refund if the value of goods has been reduced by handling beyond what is necessary to inspect them, where the law permits.

If an item is faulty, damaged or not as described, please contact us. Your statutory rights apply, and you will not be required to pay return postage where the law requires us to cover it.

Nothing in this policy affects your statutory rights as a consumer.

Liability

We aim to ensure that the information on this website is accurate and up to date. However, we cannot guarantee that all information will always be complete or free from errors.

You are responsible for taking reasonable steps to protect your own devices and equipment against viruses and other security risks when accessing this website.

Nothing in these Terms and Conditions excludes or limits any liability where it would be unlawful to do so, or affects your statutory rights as a consumer under applicable UK law.

Severance

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be treated as separate from the remaining provisions. The remaining provisions shall continue to apply to the extent permitted by law.